FAQs

How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 2–4 business days after dispatch across Ireland, the UK and Europe.

How much is delivery?
Tracked delivery is free on Irish orders over €50 and on all UK and European orders.

Can I return or exchange my order?
Yes. You may request a return or size exchange within 30 days of delivery. Items must be unused and in their original condition and packaging.

How do I choose the right size?
Measure your dog and use our Size Guide. Harness and collar sizes can differ, so check both measurements when buying the Walking Set.

How do I contact support?
Email support@tidytailsworld.com. We aim to respond within 1–2 business days, Monday to Friday.